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Faculty / Staff Assistance

Having password troubles? Click here for more information on the Self-Service Password Management System.

For help or information on any of our services, please choose from these links, or the tabs on the left side of the page.


Wireless Network Information
Faculty / Staff SMSU-Owned Computers
Usernames / Passwords
Phone System
Training Sessions
Network Storage
SmartPhones and Mobile Devices
Desire2Learn (D2L)
Software Discounts for Home Use






There is a new tool called smsu-wificonnect that will help you configure your computer to use the SMSU, smsu-managed, and smsu-guest wireless networks. Faculty/Staff members: Please note that your SMSU-Owned Computers should already be configured to access smsu-managed. If you are having internet troubles, please contact the SMSU Technology Resource Center.
Please click here for helpful documents on smsu-wificonnect setup procedures.
       Persons that will need to access the SMSU network are:
           1). Students using their own mobile devices
           2). Faculty/Staff using their own personal devices (i.e., not owned by SMSU)
           3). Faculty/Staff with SMSU-issued Smartphones

SMSU also has an online database of common problems and solutions, called ServiceDesk. Once logged in, you can search for a solution to a problem. Your username and password will be your regular SMSU Login Username and Password. (See our Usernames / Passwords page for more details.)

Once you log in, you can click on "Search Solutions" and type a question into the box to search our forums to find its solution, or solutions to similar problems.


Students and Faculty/Staff can receive assistance by contacting the Technology Resource Center Helpdesk. Fall 2012-Spring 2013 we will be open Monday-Thursday, 8:00am - 7:00pm, and Friday 8:00am - 5:00pm. Summer 2013, we are open Monday - Friday, 9:00am - 4:00pm, but closed Wednesday from 12:00 - 1:00. Any break and Holiday hours will be posted outside the TRC front doors. We can be reached by phone at 1-507-537-6111, by e-mail at, or you can walk on in. We're located in BA 161, at the bottom of the double staircase, and across from Career Services.

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