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Faculty & Staff Assistance

Information for Faculty and Staff

The information contained under the tabs to the left under the Faculty & Staff Assistance heading provides faculty and staff with a wide range of information regarding information technology resources available at SMSU. ITS strives to update this information on an ongoing basis as changes are implemented with our various services. Examples include information regarding usernames & passwords, accessing the campus network with personal devices, using network storage, and phone system tips.


The Technology Resource Center endeavors to support, educate and serve students, faculty, staff with innovative technologies for use in today's world and into the futures.

  • Our TRC Help Desk provides assistance for computer related problems.
  • The TRC provides Instructional Technology training.
  • Users can call in for computer assistance to our telephone support.

Our Technology Resource Center employs are trained to troubleshoot computer problems. We also employ a large number of student workers for supplemental assistance, providing a quality working experience.

SMSU also has an online database of common problems and solutions, called ServiceDesk. Once logged in, you can search for a solution to a problem. Your username and password will be your StarID Username and Password. Once you log in, you can click on "Search Solutions" and type a question into the box to search our forums to find its solution, or solutions to similar problems. 


To access the other pages under the Student Assistance tab, click on the links below
Faculty / Staff SMSU-Owned Computers
Faculty / Staff Usernames and Passwords
SMSU Outlook E-Mail
Phone System
Network Storage
Software Discounts for Home Use

Last Modified: 4/26/18 9:12 AM