SMSU - Hospitality Management

Hospitality Management

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We want you to have a truly enjoyable and memorable experience each time you visit our restaurant. Please take a moment to share your comments, suggestions or questions about our food, service and ambiance.

First Impressions

How is the dining room decor, lighting, music level and overall feel, atmosphere and theme?

Do the tables, chairs & linens or tabletops blend with the decor green Bistro?

If a potential guest was to walk-by, does green Bistro have nice imagery and is it inviting at first glance?

Service

Is the staff trained to answer inquires and take reservations consistently? (prompt, helpful and courteous)

Is the staffs overall appearance neat, clean and upbeat?

Is the staff confident and knowledgeable of choices in order to up-sell the guests?

How is the waitperson??s overall food & beverage serving technique? (smooth & sanitary)

Do the servers anticipate the customer??s needs throughout the meal?

How is the server??s overall energy, organization, efficiency, timing, speed, communication and speech?

How is the rapport between the dining room staff & customers?

Is the menu consistent with the dining room theme, decor, color and overall atmosphere?

Are the menu choices descriptively worded to increase interest and ease of ordering?

Food

Is the food prepared fresh to order? How is the taste, texture, temperature and portion size?

Is the food representative of the menu description? Did you get what you expected?

Hospitality Management

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