Student Worker Job Openings

Qualifications

Overview Statement:  Customer Service Associates at this high profile location assist callers and visitors with information relating to all areas of campus and provide essential support services for the Mustang Card Program. 

Requirements:  Successful candidates will be reliable, have meticulous attention to detail, comfortable working knowledge of computers and software, and a strong sense of customer service.  Excellent oral communication skills and the ability to work independently are necessary.

Duties Performed

• MUSTANG CARD PRODUCTION (30%)
  • Verify customer identity by strictly following establish procedures.
  • Follow guide lines to capture photo, produce and issue new, replacement, and temporary cards.
  • Determine the cause of a card malfunction, reformat or replace card as necessary, and charge customer for the replacement if necessary.
• MUSTANG CARD RELATED SERVICES (30%)
  • Become proficient with Atrium and Instant ID Card Production Software through on-the-job training and self-study.
  • Process Mustang Money deposit and purchase transactions.
  • Process Dining Dollar deposits and assist customers with meal plan change requests.
  • Represent the Mustang Card Program at Student Service Fairs.
  • Assist with Registration Day programs and card production/distribution.

• CUSTOMER RELATIONS (10%)
  • Provide friendly, knowledgeable information to callers and visitors concerning all areas of the SMSU Campus.
  • Receive Mustang Card customer requests in person, by phone, and via email.
  • Independently determine and initiate appropriate responses to customer requests.
  • Follow-up on requests to ensure they have been resolved to the customer’s satisfaction.
• STUDENT CENTER RELATED SERVICES (20%)
  • Make copies, laminate materials, and scan documents for customers.
  • Provide Lost and Found services for the entire campus.
  • Issue locker rental contracts.
  • Process vending machine refunds.
  • Maintain Hometown Newspaper Program and informational kiosks/display cases.
• OFFICE DUTIES (10%)
  • Handle cash and check transactions, balance cash drawer, process bank deposits.
  • Use Microsoft Excel, Word, and Outlook effectively to maintain accurate records and communicate with customers and staff. Previous experience with these programs is preferred.
  • Keep office equipment and appearance clean and well maintained, request technical service as needed.

Qualifications

Enthusiastic and passionate about SMSU. Willingness to learn and improve. Ability to work independently and on a deadline. Responsible & accountable. Strong storytelling and communication skills. Previous design experience is a plus. Technologically savvy. Experience using relevant computer programs and social media, e.g. Adobe InDesign, Illustrator, Photoshop, Lightroom Facebook, Instagram, etc. Flexible schedule. Preferred Qualifications: Majoring in Art, Graphic Design, Digital Media, Marketing, Communication Studies, etc.

Duties Performed

Responsible for creating print pieces and digital content for events, performances, programs, departments, student clubs, and other areas of campus on part-time basis for University internal and external marketing efforts. CURRENTLY FILLED.

Qualifications

Punctual attendance to assigned events. Enthusiastic and passionate about SMSU. Willingness to learn and improve. Ability to work independently and on a deadline. Responsible & accountable. Strong storytelling, organizational, and communication skills. Previous camera experience is a plus. Technologically savvy. Experience using relevant computer programs and social media, e.g. Adobe Premiere Pro, Illustrator, Photoshop, Lightroom Facebook, Instagram, etc. Flexible schedule. Preferred Qualifications: Majoring in Art, Graphic Design, Digital Media, Marketing, Communication Studies, etc.

Duties Performed

Responsible for providing photography of University social events and/or performances, athletic events on a part-time basis, editing photos and curating images for social media, tagging photos and contributing files to digital asset management system.