Student Assistance

Southwest Minnesota State University (SMSU) Information Technology Services (ITS) is dedicated to helping students enjoy a seamless technological experience throughout their academic journey. Below is a comprehensive overview of essential student-related services for easy access and quick reference. These services include StarID username and password management, printing services, Wi-Fi and campus network access, personal device recommendations, and much more.

If you have questions or need help troubleshooting, we highly recommend using the Client Portal to submit service requests or tickets and access knowledge articles to assist you with common technology issues. If you cannot access the portal, you may still submit a request by phone or email.

To make the most of SMSU’s technology resources, it is important to understand the difference between StarID and Tech ID (Mustang ID):

• Tech ID (Mustang ID): This is your eight-digit Student ID number found on your Mustang Card ID. It is used to identify you within the student record system. Example: 12345678
• StarID: Your StarID is a username and password combination that provides access to SMSU’s computing network, technology resources, and course-related services, including email, D2L, and E-services. Example: ab1234cd

Can't find what you're looking for? Explore the SMSU Client Portal.